Return and Refund Policy

TSAR BOMBA USA- Return & Refund Policy

Last Updated: October 29, 2026

Thank you for shopping with TSAR BOMBA USA. Our goal is to provide a transparent, professional, and premium customer experience. This policy explains our return, exchange, refund, and cancellation procedures, including the statutory rights available to eligible customers under applicable consumer protection laws.

Our 30-Day Return Commitment: We offer a 30-day return window for eligible purchases, providing additional flexibility beyond the standard 14-day statutory withdrawal period applicable to many EU consumer purchases. Our voluntary return benefits complement, and do not replace or restrict, your statutory rights.

On this page

Eligibility for Returns | EU Right of Withdrawal | Return Process | Return Shipping Costs | Refunds | Exchanges | Damaged or Defective Watches | Order Cancellations | Extended 30-Day Return | Warranty | Documentation Requirements | Customer Satisfaction | Tracking Information | Contact Us | Updates to This Policy | FAQ

Eligibility for Returns

Under our voluntary 30-day return policy, you may request a return subject to the following conditions, where permitted by applicable law:

• The watch is unused, unworn, and in its original condition.
• Original packaging, manuals, warranty cards, and accessories are included where available.
• The return request is submitted within 30 days from delivery of the last item in your order.

Our voluntary return policy may exclude products that have been individually personalized or custom-engraved, as well as products that have been damaged or materially altered after delivery.

Important: These commercial return conditions do not override applicable statutory withdrawal rights, legal guarantees, or remedies for defective or nonconforming goods. Statutory exceptions for personalized products apply only where the relevant legal requirements are satisfied.

EU Right of Withdrawal (14 Days)

If you are an eligible consumer purchasing online in the European Union, you generally have the statutory right to withdraw from your purchase within 14 days without providing a reason.

The withdrawal period ordinarily begins on the day you, or a third party designated by you other than the carrier, receive the goods. Where an order is delivered in multiple shipments, the period generally begins upon receipt of the final item.

To exercise your statutory right of withdrawal, you must inform us of your decision through a clear statement before the applicable withdrawal period expires. You may contact us at support@tsarbombausa.com.

You do not need to provide a reason for exercising your statutory right of withdrawal. We will acknowledge your withdrawal request in accordance with applicable legal requirements.

After notifying us of your withdrawal, you must return the goods without undue delay and, generally, no later than 14 days after communicating your decision to withdraw.

You may inspect the watch to establish its nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose, where permitted by applicable law.

Applicable statutory exceptions may include goods made to a consumer's specifications or clearly personalized. Selecting a standard watch material, color, or available configuration does not automatically establish that an exception applies.

Our additional 30-day commercial return period remains available subject to its stated conditions and does not limit these statutory rights.

Return Process

To initiate a return under our voluntary return policy:

1. To submit an eligible return request, Start a Return or Cancellation through your TSAR BOMBA USA customer account, or contact us at support@tsarbombausa.com with your order number and return request.
2. Our support team will review your request and provide a Return Authorization (RA) number and applicable return instructions.
3. Pack the watch securely, including its original components and documentation where available.
4. Return the item using the instructions provided. We recommend using a tracked shipping service and retaining proof of shipment.

Please contact us before sending a voluntary return so that we can provide the appropriate return destination and handling instructions.

EU statutory withdrawals: Your right to withdraw is not conditional upon receiving a Return Authorization number or approval from our support team. A clear withdrawal statement submitted within the statutory period is sufficient to communicate your decision, subject to applicable law.

Return Shipping Costs

• Voluntary returns: Customers are responsible for the direct cost of return shipping when returning an eligible watch because of a change of mind, personal preference, or an incorrect selection.
• EU statutory withdrawals: Customers generally bear the direct cost of returning goods where this responsibility has been properly disclosed before purchase, unless otherwise required by law or agreed by TSAR BOMBA USA.
• Defective, damaged, or incorrect products: TSAR BOMBA USA covers necessary return shipping costs where required by applicable consumer protection laws.
• Where reimbursement of return shipping is appropriate, we may arrange a shipping label or request proof of reasonable shipping expenses.

Customers should contact our support team for return instructions before arranging shipment. Return destinations and applicable shipping procedures will be communicated according to the circumstances of the return.

Refunds

• Approved refunds are issued to the original payment method unless another method is expressly agreed upon where legally permitted.
• For eligible EU statutory withdrawals, reimbursement will be made without undue delay and generally no later than 14 days after we are informed of your decision to withdraw, subject to applicable legal provisions allowing reimbursement to be withheld until the goods are received or evidence of their return is provided.
• Eligible EU statutory withdrawal refunds include the product price and applicable standard outbound delivery charges. Additional delivery costs resulting from a customer's choice of a more expensive delivery method generally need not be reimbursed.
• For voluntary returns outside statutory withdrawal requirements, approved refunds are generally processed within 3–7 business days after the returned goods have been received and assessed.
• Store credit may be offered as an alternative where appropriate, but it will not replace a legally required monetary refund without the customer's agreement.

For voluntary returns outside applicable statutory withdrawal rights, original shipping charges are generally non-refundable unless otherwise required by law or the return results from our error.

You will be notified by email when your refund has been processed. The time required for funds to appear in your account may vary depending on your payment provider.

Exchanges

• Your first voluntary exchange within 30 days is provided without an administrative exchange fee.
• Customers are responsible for applicable shipping costs associated with voluntary exchanges.
• Additional exchanges may be subject to standard shipping charges.
• Exchanges are subject to product availability and the applicable return conditions.
• We aim to process approved exchanges within 3 business days after receiving and assessing the returned watch.

Exchanges involving defective, damaged, or incorrect products are handled separately in accordance with applicable consumer protection laws and our warranty provisions.

Damaged or Defective Watches

If your watch arrives damaged, defective, or incorrect, please contact our support team as soon as reasonably possible, preferably within 48 hours of delivery.

1. Email support@tsarbombausa.com with your order number and a description of the issue.
2. Include clear photographs or videos where available to help us assess the situation.
3. Our team will review the issue and explain the appropriate next steps, including repair, replacement, refund, or other remedies where applicable.

The suggested 48-hour notification period helps us investigate delivery-related concerns promptly. It does not restrict or invalidate statutory consumer rights if you contact us later.

Order Cancellations

• Customers may Request an Order Cancellation through their TSAR BOMBA USA customer account until the order is fulfilled, where available.
• Customers may contact our support team for assistance with cancellation requests before fulfillment. Once an order has been fulfilled, our applicable return and refund procedures will apply.
• If an order has already shipped, operational cancellation may no longer be possible. However, applicable return and statutory withdrawal rights remain available.

Important: Our self-service cancellation feature allows eligible customers to request cancellation until order fulfillment. This operational process does not limit statutory withdrawal rights available under applicable consumer protection laws.

Extended 30-Day Return Window Conditions

Our voluntary 30-day return policy provides additional flexibility beyond applicable statutory withdrawal periods. For returns that fall outside mandatory statutory rights, the following conditions generally apply:

• The watch must be unused, unworn, and in its original sellable condition.
• Original accessories, packaging, and documentation should be included where available.
• One voluntary return or exchange request per order is generally covered by our standard commercial return benefits.
• Repeated or abusive use of voluntary return benefits may be reviewed individually, without restricting statutory consumer rights.
• After 30 days, voluntary returns for change-of-mind reasons are generally not accepted, without prejudice to applicable warranty or statutory remedies.
• No administrative restocking fee is charged for eligible returns.

Warranty

We stand behind our craftsmanship. TSAR BOMBA USA watches include a 2-year commercial warranty covering eligible manufacturing defects, subject to the terms of our dedicated warranty policy.

Eligible defects may qualify for repair or replacement in accordance with the warranty conditions.

This commercial warranty operates in addition to, and does not replace or restrict, any statutory consumer rights or legal guarantees that apply to your purchase.

For complete coverage details, please refer to our dedicated Warranty Page.

Documentation Requirements

• Customers should provide their order number and include the invoice, warranty card, and relevant documentation where available.
• These documents help us verify purchases and process requests efficiently.
• Missing documentation does not automatically invalidate an otherwise valid statutory withdrawal, legal guarantee, or consumer remedy.

Customer Satisfaction Guarantee

Your satisfaction is our priority. Our support team is available Monday–Friday, and we aim to respond to inquiries within 24 business-day hours. We are committed to providing clear guidance and professional assistance throughout the return, exchange, and refund process.

Tracking Information

Where applicable, tracking information will be provided by email once a replacement or exchanged item has shipped.

For customer-arranged returns, we recommend retaining the shipment tracking number and proof of dispatch until the return has been completed.

Contact Us

• Email: support@tsarbombausa.com
• Support Page: Visit our Customer Support page

You may also contact us via the chat icon in the bottom-right corner. Our team will respond promptly during support hours.

Updates to This Policy

We may update this Return & Refund Policy periodically to reflect changes in our practices or legal requirements. When significant updates occur, we will notify you through our website banner or email (if you are subscribed) to ensure you are informed. The revised "Last Updated" date will appear at the top of this page. We encourage you to review this policy regularly.

FAQ - Return & Refund Policy

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